FAQs
Tasks range from various types, which do not require a physical presence and can be executed using a phone or computer. Please contact us to know how we can execute your tasks.
How do I set it up?
Click the Signup Now link and choose the time plan which suits you. Follow the signup link. Once you complete this step, our Senior Managers will call you to understand your requirement. Once we confirm that we can undertake your tasks, Non-Disclosure agreement and an online invoice will be emailed to you. You will then receive a welcome call and email from your dedicated virtual assistant after the setup of your account. You can then start allocating tasks.
How long does it take to start the services?
Your account will be set up instantly and Virtual Assistant will be allocated to your account the same day or the next business day if the task is urgent. Under normal circumstances we need 3 business days to start the service.
Where is my Virtual Assistant located?
Our company head office is located in Australia, with our team of Virtual Assistants located in our Philippine service center.
What are your business hours?
RemoteWorkMate has the capacity to provide service 24 hours a day, 7 days a week. Extra hourly rates may apply for weekends or off-normal business hours.
Do you work on weekend or holidays if the tasks are urgent?
We make every effort to accommodate your urgent tasks. If necessary we will work 24/7 with holidays and weekends included, so we can meet your deadline. Additional fees may apply.
How do you deliver finished results?
After we finish your assigned tasks, we will email or FTP larger files. We will post if necessary.
How do we communicate?
We contact our clients through email, or instant messaging using Skype.
How do you maintain privacy of your clients?
Protecting the privacy and security of our client’s personal and business information is one of our main priorities. Please check out the RemoteWorkMate privacy policy here.
What kind of payment method do you accept?
We accept VISA, MasterCard, American Express and Discover card through PayPal. We prefer payment through PayPal, which is free to our clients.
What is your refund policy?
If you are not satisfied with our services, you will receive a prorated refund. For our Full Time Monthly Plan, a prorated refund will be calculated on a daily basis.For our Part Time Monthly Plan and Pay-As-You-Go Plan, a prorated refund will be calculated on an hourly basis.
For our Project Based Plan, please refer to the project contract for our refund policy.
