Want a slice of the ever growing ecommerce pie?
Want to save time, utilise someone with ecommerce experience, all at a low offshore rate?
RemoteWorkmate.com offers a complete outsourced e-commerce development, management and marketing. We have over 10 years experience and have helped dozens of sites become a success via the online channel.
What We Offer:
We will take responsibility for every aspect of your business and ensure your internet sales channel is a success.
Marketing and Strategy
Our online marketing services for ecommerce sites are geared towards acquiring and retaining customers as quickly and as cost effectively as possible.
Customer acquisition
We will devise a strategy in which to attract new customers to your website via a number of strategies …
- SEO
- SEM / PPC
- Social Media
- Affiliate Marketing
- Email Sign Ups
- Product Data Management
Customer retention
Once you have acquired a customer, its vital you stay top of mind. It is always more cost effective to sell to existing customers, so customer retention plays an important role in the success of your business.
- Email Marketing
- Conversion Optimisation
Analysis and reporting
On a regular basis it is important to look at the performance of the site and analyse areas of improvement, weaknesses etc in order to determine the future strategies that will be taken to continually grow the business.
Content Creation / Shop Management
Content creation plays a major role in any online business. It is important to create high quality and unique content as often as possible to ensure you have a large online footprint giving you a better chance of being found.
Managing a website takes a number of different skill sets. From developers to designers, to writers. Making sure they all communicate effectively will mean the difference between a selling your products via your website and not.
Product creation
Creating products and entering the data into the backend of an ecommerce site can be a very time consuming process. Especially if you have a large amount of products. Our team are experienced in importing large spreadsheets of products into a system to ensure your site is up and running in no time.
Copywriting
Copywriting is required for many different aspects of an online business. Whether is be blogging, product creation / maintenance or press releases. Having a good copywriting team is essential to your success.
Catalogue management
Ensuring your product line is up to date at all times is important when trying to build trust with your customers. Our team can make changes to your catalogue as required.
Merchandising & promotions
As with an retail business, making sure you have a constant flow of promotions will ensure you have a constant flow of sales! We understand how to create a good promotion for different industries as well as how to create vitality with your campaigns.
Customer Service
Customer service plays a massive role in determining the success or failure of your ecommerce site. We help our clients transition their customer service / support offshore with as little drop in quality as possible. We work closely with our clients to ensure a high level of knowledge which translates into higher customer service satisfaction.
Some of the issues customers may have that we are well versed in dealing with are, order delivery dates, billing issues, returns and exchanges, general product complaints.
Live Chat
Critical to getting sales is answering customer issues, complaints, questions in a timely manner, and nothing beats the speed of live chat. If a customer has a product related question and it is answered on even while they are still on the site, this could be the difference between a high converting website and a low one.
Phone Support
Some customers prefer to talk to someone or even place the order via the phone, they just feel more comfortable doing so. In fact the majority of sales in most ecommerce actually come through the phone not the website.
Email / Ticket Support
Some customers might prefer an email to their issue, a good ticketing system in place will ensure no customers are missed and everyone is taken care of.
Social Media Support
Becoming more and more popular is the use of such platforms like Twitter for customer service. Many potential customers may complain via this public medium, you want to make sure you are monitoring it, otherwise public complaints can grow into a PR disaster.
Creative Development
Our creative team works closely with all areas such as the marketing and development team to ensure your branding comes through in everything we put out. Our designers have a lot of experience dealing with both b2b and b2c clients from a large variety of industries.
Benefits
Low Initial Investment
No need to setup an office, or corporation here in the Philippines. You can be up and running, with us acting like your offshore office, so that you don’t have to worry about a huge upfront investment which could put your business at risk.
Reduce Risk, Improve Competitive Advantage
With such a cheap but highly experienced, scalable workforce at your disposal you will have a competitive advantage over others in your industry.
Flexibility & Scalability
Because we are essentially responsible for your offshore team, from your perspective it means you have little to worry about. You can scale up or down on a month by month basis making it ideal no matter your businesses circumstances.
Years of Experience
John and the team have been working with dozens of ecommerce sites for many years now and understand exactly what is required to make it work.
Offshore Rates / Local Quality
We are based in Manila, Philippines which from your perspective means you have access to the No. 1 outsourcing country in the world. Filipinos are extremely smart, loyal and speak english extremely well. That coupled with the Australian management team, we have created a mixture for success at a very low rate.
Custom Packages
We will create a package based on your requirements and budget, so no need to worry if you can afford it or if you we cater to large sites. We work with businesses of all sizes.
E-commerce Case Studies
Brady Australia
Brady Australia owns a variety of websites in order to target different segments of the market. Websites include …
All websites were under my scope.
Seton Australia
The largest B2B ecommerce website in Australia, I was part of only a 2 man team who looked after all aspects of the online channel for the Australian branch of a global corporation.
Tasks I personally took care of on a regular basis were …
- PPC / SEM (Google Adwords) Campaigns with a budget of $10,000 a month:
- SEO Campaigns:
- Conversion Optimisation:
- Email Marketing: Sent regular emails to over 100,000 subscribers
- Inventory Maintenance: Maintained a database of over 30,000 sku’s making it the largest B2B website in Australia.
- Social Media: Implemented social media campaigns
Highlights
- Migrated 4 sites with a new ecommerce platform (Magento)
- Implemented Google Adwords campaigns (PPC was not done before I got there) for half a dozen websites with spend over $10,000 per month and close to 10,000 keywords, which on a consistent basis at least at 1:5 ROI.
- Improved conversion rates by 1% resulting in additional sales amounting to $100,000′s
- Improved & grew email newsletter campaigns. Moved to a new system which allowed for a lot more flexibility. Lists grew by 50,000 within a year.
- Online channel reached an all time high in overall sales, amounting to approx. 20% of all sales.
- Doubled traffic to the site in the space of 18 months.
Telstra
Trading Post
Trading post gave me the chance to build an offshore team to work on their link building & SEO, so to increase the exposure of their website.
E-commerce Testimonials
Paul’s nature and politeness was a pleasure to work with and he easily fitted into our web and marketing team of 15. I found Paul’s web skills technically sound and he was always willing to take the time to respond to my or customers concerns and questions.
~ Brett Rule, Brady Australia
We will provide you with a custom quote that will suit the size and budget of your company.